2010 awards honour client service and innovation

The duo behind the national Service Level Arrangement between DCC and 1 Canadian Air Division have been recognized by their DCC peers for their innovative work to bring this agreement to fruition.

Lynda Lenfesty, Manager, Business Operations, and Victoria Neary, Assistant Manager, Business Operations, both in DCC’s Western Region, recently received the 2010 Innovation Award, one of five National Awards DCC hands out each spring. The Innovation Award specifically honours employees who deliver innovative, value-added solutions to DND, as DCC’s client.

The national arrangement has enabled DCC to streamline and bundle its services in support of air force program requirements. Covering all 11 air force sites, the arrangement is valued at approximately $11 million and replaces nearly 90 such agreements. Lynda was instrumental in developing client relations with air force personnel in order to set up the arrangement. Victoria was integral in developing the tools required to manage the arrangement, once it was initiated.

The development and implementation of the arrangement has already positively changed the way DCC and DND do business and has led other groups within DND, such as Land Forces and the Canadian Forces Housing Agency, to set up similar arrangements.

Other DCC employees were recognized for the contributions to DCC:

• Team Operation Podium received the Customer Satisfaction Award for its support of the Canadian Forces during the 2010 Winter Olympic and Paralympic Games.
• Kelly Marchand of Atlantic Region was honoured with the Robert Graham Memorial Award for his outstanding commitment to workplace safety, locally and nationally.
• Shawn MacDonald, Yvan Goulet, Mark Smith and Michel Vallée received the Service Development Award for their work on the Geographic Information System, which will help meet the long-term needs of the UXO and Legacy Sites program.
• Gérald Lasnier from Quebec Region won the President’s Award for his 35 years of quality client service.

Glen Gillan, Environmental Program Manager in Atlantic Region, was honoured with the President’s Certificate of Recognition for developing two new Canadian Standards Association technical specifications for UXO remediation. His work helped to bridge the gap between industry and government regulators and is a benefit to all in Canada who work in UXO remediation.