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2.0 Capabilities to Deliver Results
2.1 Core Characteristics
There are five characteristics that allow DCC to deliver quality service consistently. These have a direct impact on the viability of the Corporation.
Focus: DCC has had a single focus on a major client for more than half a century, developing an understanding of the client’s needs and preferred approaches. That makes DCC unlike any other organization of its size in either the private or public sector.
Service: Standing between the public and private sectors, DCC knows how both the construction industry and the government work. This knowledge allows DCC to effectively communicate requirements to both the client and external service providers.
Delivery: DCC provides immediate and reliable access to technical and administrative expertise and, unlike many providers of similar services, does so on a continuing basis at the work site.
Flexibility: DCC manages its staff and administers projects with efficiency and flexibility equal to that of the private sector.
Value: DCC has consistently provided cost-effective solutions to DND’s technical needs and maintains low overhead costs in providing its services.
Service: Standing between the public and private sectors, DCC knows how both the construction industry and the government work. This knowledge allows DCC to effectively communicate requirements to both the client and external service providers.
Delivery: DCC provides immediate and reliable access to technical and administrative expertise and, unlike many providers of similar services, does so on a continuing basis at the work site.
Flexibility: DCC manages its staff and administers projects with efficiency and flexibility equal to that of the private sector.
Value: DCC has consistently provided cost-effective solutions to DND’s technical needs and maintains low overhead costs in providing its services.
2.2 Operating Structure
DCC’s head office is located in Ottawa. The Corporation has four regional offices (Atlantic, Quebec, Ontario and Western), an office to serve National Defence headquarters and the North, and 38 site offices located wherever there are CF bases, wings or area support units. In addition, DCC maintains remote offices in the Arctic as required for the DEW Line Clean-Up, and overseas in support of CF deployments.
