Construction Services: Refining internal processes

Construction Services is the largest service line in the Corporation. It supports the design, construction, renovation and maintenance of a wide variety of facilities for DND’s infrastructure and environment program.

One of the service line’s principal goals in 2007–08 was to refine its internal processes. To that end, Construction Services conducted reviews of its audit program, contract management procedures for low-risk projects and a portion of its operations manual.

During 2008–09, Construction Services will continue to improve upon these processes, with a focus on developing and standardizing key documents.

About Construction Services

Construction Services is responsible for contract payment administration, change management, risk management, document and schedule control, quality assurance, quality audit, dispute mitigation and resolution, claims management, performance assessment and warranty management. Key functions of the service line include contract administration, regular client reporting, coordination of expert services, monitoring of construction schedules, certification of progress payments, certification of contract completion, and resolution of contractor performance issues.

The following two practice areas also fall under Construction Services:

Commissioning: DCC’s capabilities in mechanical, electrical and other infrastructure-related disciplines ensure that building systems are designed, installed, functionally tested and capable of meeting the client’s operational needs before the facility is turned over to the client.

Quality audit and evaluation: DCC uses a comprehensive system to assess project and construction management processes. An integrated series of activities focuses on investigating and confirming whether processes and activities comply with contract and quality requirements. Quality auditing gives the client confidence that the contractor has achieved the quality requirements of the contract. It also identifies potential areas of non-conformance and ensures that they are tracked and corrected.